Managed Services
S i2i provides high-quality system, software, network and applications managed services that enable clients to increase productivity and uptime in their computing environment. Customers get the flexibility to choose the response time and coverage period that meets their service needs. Complete software maintenance support increases the availability of customer systems and applications.
With strategic partnership with vendors that offer managed services and hosting, we provide our customers holistic and competitive services in terms of hosting, relocating, managing and outsourcing. We also work as outsource agents for some of our partners.
Our Managed Services and Support Centre, engineers work with customer managers, engineers and operators to resolve problems, delivering the following benefits
- Increased availability of systems, applications, and networked environment
- Improved productivity of system managers and operators
- Increased return on system investment
- Increased system and network uptime
IT Personnel and Operations Out-sourcing
We offer a spectrum of personnel and operation services that can comprehensively address any organization's IT environment management needs.
For those looking for a simple solution, we can offer IT personnel out-sourcing. To leverage our capability, customers can count on us to provide the following in various combinations or choose a full managed services option:
Hosting- Space and Equipment
Preventive / Proactive
- Preventive Maintenance
Administration
- Network and System Admin
- Database Admin
- Helpdesk & Escalation
Monitoring
- Network and System Monitoring
- Database Monitoring
Ad-hoc
- Network and System Consultancy
- New System Implementation
- System Migration
- System Relocation
- Patches and Updates
- System Investigation
- System Repair and Recovery
SEAT Management
Shifting the paradigm to view IT hardware, software, applications and services requirement from a pure employee business role within an organization, we offer the concept of seat management.
An employee's IT requirements are provided based on the business role that he plays and charged based on a monthly, quarterly or recurring basis. When an employee joins, his 'IT seat' is provided and when he leaves, the seat is removed. The organization is relieved from owning IT assets and services to provide to the employee.
In turn, the organization contracts the IT needs as a service from us on a recurring fee basis.
Cloud Computing
We resell cloud computing offerings from Microsoft (Office 365) and IBM (Lotus-Live) along with providing IaaS (Infrastructure as a Service) for service providers to house their services in our environment, charging on a recurring basis on the computing resources required.
Additionally, we can convert hosting customers into IaaS. We also function as an aggregator for ISVs providing SaaS (Software as a Service), running from our IaaS.
Utility
Based on the concept of capacity on demand, we are well known in the market for creating the Utility model which differentiates us from competitors.
While a typical enterprise computing infrastructure is on an upfront purchase or leasing on a pre-determined capacity right from the start, we offer a rental model where we own the assets but the equipment are deployed at the customer site, with customer having the flexibility to activate additional computing resources as and when required.
Our customers pay a recurring fee for the usage of the agreed capacity, with additional resources charged only upon activation.
This unique and practical approach allows the customers to pay only as per use, avoid huge upfront investments and the wastage of unused investments.
