Services at Industries

Spice BPO services provides outsourcing services for setting up contact center which acts as a nucleus for all customer interaction be it Voice or Non voice including white mail, email chat, SMS or Web Interaction.

• BFSI
• Telecom
• Hospitality & Travel
• Media

BFSI

Customer Acquisition

• Online reservations
• Upsell and Cross-sell Services
• Web-based Sales and Care

Pre and Post sales support

• Flight Information
• Web-based Sales and Care
• Payment Processing and Billing/Account Inquiries
• Baggage inquiry After Sales Service
• PNR status
• Email support
• Payment Processing and Billing/Account Inquiries
• Customer service
• Tele check in passengers
• Outbound calling for flight
• schedule

Back office

• Back end discrepancies management
• Reports
• Ticket processing

Retention

• Customer Relations
• Frequent Flyer programs

Telecom

Customer Acquisition

• Lead generation
• Cross sell / Up sell

Post sales support

• Welcome Calls / Notifications
• First bill explanation
• 24 * 7 Customer Helpdesk
• Welcome Calls / Notifications
• Customer Account Management
• Enquiry Handling
• Complaints Resolution
• Billing questions
• Account updates
• Lost/stolen phone resolutions
• Adding/deleting promotions & features
• Promotion/plan clarification
• Contract inquiries
• Programming phones
• Rate plan changes
• Equipment and feature instructions

Collections

• High usage management
• Overdue collections
• Credit limit / expiry

Retention

• Dispute resolution
• Increasing customer awareness for calling plan
• Increase tolling

Hospitality & Travel

Customer Acquisition

• Online reservations
• Upsell and Cross-sell Services
• Web-based Sales and Care

Pre and Post sales support

• Flight Information
• Web-based Sales and Care
• Payment Processing and Billing/Account Inquiries
• Baggage inquiry After Sales Service
• PNR status
• Email support
• Payment Processing and Billing/Account Inquiries
• Customer service
• Tele check in passengers
• Outbound calling for flight schedule

Back office

• Back end discrepancies management
• Reports
• Ticket processing

Retention

• Customer Relations
• Frequent Flyer programs

Media

Post sales Support

• Welcome Calls / Notifications
• First bill explanationv
• 24 * 7 Customer Helpdesk
• Welcome Calls / Notifications
• Customer Account Management
• Enquiry Handling
• Complaints Resolution
• Billing questions
• Account updates
• Adding/deleting promotions & features
• Promotion/plan clarification
• Contract inquiries
• Rate plan changes
• Equipment and feature instructions
• Technical help desk

Collections

• High usage management
• Overdue collections
• Credit limit/ expiry

Retention

• Dispute resolution
• Increasing customer awareness for calling plan
• Increase tolling
• Billing issues