Service Portfolio

Spice BPO services provides outsourcing services for setting up contact center which acts as a nucleus for all customer interaction be it Voice or Non voice including white mail, email chat, SMS or Web Interaction.

At the heart of the contact center solution lays an advanced CRM solution online which acts as a dynamic online knowledge bank facilitating customer classification and advanced MIS reporting.

• Research & Marketing
• Sales & Acquisition
• Support Service
• Retention

• Surveys
• VOC
• Feedback
• Analytics

• Sales Helpdesk
• Outbound - Lead generation
• End 2 End sales ( with FOS)
• Cross Sell/ up sell
• Cross Sell/ up sell
• Back Office
• Order processing
• Document Management
• Activation
• Number management
• Validation

• 24 * 7 Customer Helpdesk
• Welcome Calls / Notifications
• Customer Account Management
• Enquiry Handling
• Complaints Resolution
• Technical support
• IVR / Email/Chat/ Web self service/SMS

• Renewal
• Grievances management
• Win back
• Credit management
• Collections
• Loyalty management
• Affinity programs
• Surveys
• VOC
• Feedback
• Analytics